‘Fix it” New approach to fix computer problems by Microsoft

fixitRecently I notice a new icon appears in the Microsoft Support documentation. So what is interesting behind this fix it icon. Well let’s say that you know the problem what customer is facing and you’re pretty sure you can fix it in no time. Let’s say in order to fix that particular problem you have to do few mouse click and do some registry editing. Now doing this for one or 2 machine would be ok but for 30-40 computers or even more!!! well not a pleasant experience right ?

So what Microsoft has don’t is created a nifty script behind this icon and all you have to do is click it. I think this is very useful for most of the non technical as technical people. If Microsoft adopt this for their Support documentation frequently end users will definitely gonna enjoy that. You can find a sample link to one of those Microsoft support document here.

How to sysprep Windows 2008

I spend most of my time with virtual PC’s creating recreating for testing. one thing I hate is to create new virtual PC’s for testing. Instead of that I prefer to use a clean installed OS cloned. Now this has been working fine for me in Windows XP, Windows 2000/2003. I just do a cloning under VMware and then run the Newsid utility and then join to the domain. There you go easy as that. But now with windows 2008 Sysinternals haven’t given any tools ( I mean properly working newsid) So we have to rely on Syspep method.

In windows 2000/2003 time you will have to find these utilities in the media. Now with the new kid it’s already in the pocket. You just got to %WINDIR%\System32\Sysprep and then run the sysprep.exe
If you want to create a new SID, remember to CHECK the “Generalize” checkbox – or else you have to go all over again…

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That’s it. Happy cloning guys/gals.

Windows 7 – Problem Step Recorder (PSR)

I have been using Windows 7 in a VMware PC and I’ve to agree this OS is really cool. I have only given 1 GB memory for that and the functionality wise this stable. I didn’t encounter any system crashes so far. Now looking around in the TechNet about further enhancement about this product I found a nifty tool integrated in Windows 7 called as PSR (Problem Step Recorder)

Basic idea behind this tool is allow user to do screen capturing of the problem they encounter and then send that to a technical person. Now this is a life saving feature for any technical person in order to provide support for a en user. Think about a helpdesk environment where end user and technical person spend endless time discussing about the error message. There are few key things helpdesk may fail to solve the problem properly to the end user,

1. End user cannot describe the problem properly since he is not very technical person.

2. Technical support person cannot recreate the problem in his side according to the information he is getting from the end user.

3. Problem can be a totally new one for both parties.

So using this screen capture tool end user will be able the capture the error he encountered and then send to technical person via e-mail or any other preferred method.

More information can be found over here.

Windows 2008 / windows Vista SP2 (beta) overlook

Beta is out there to download for everyone. TechNet and MSDN subscribers can download the SP2 CPP now from their portal. Now good news is windows 2008 service Pack 2 can be applied to Vista computers as well. The secret behind is that both operating systems use the same codes. This brings a huge advantages to administrators when they want to deploy the service pack to the computers in their organizations. So what are the new advantages on this service pack? Well in the server side few things are as follows,

  • Improved power savings over the RTM release of Windows Server 2008
  • Integration of Hyper-V into Windows Server 2008.  SP2 includes the Hyper-V RTM Code.
  • All previously released hot fixes and security updates are rolled into SP2 as well.

As per the client pc side,

  • A new Wireless Feature Pack and fixes for issues where Wi-Fi Connections were lost after resuming a PC from Sleep.
  • A really cool service pack clean-up tool that restores hard disk space by deleting the previous versions of the files serviced by Windows Vista SP2.
  • Of course this service pack includes all previously released updates, hot fixes, and patches since the release of Vista Service Pack 1.
  • Let you record data onto Blu-ray discs
  • Give you the latest desktop search engine, Windows Search 4
  • end users are advised to await until the final version out. More information can be found here.